Orders usually ship within 24-48 business hours unless there is a back-order. 
In that case we’ll notify you with the expected ship date. Orders are shipped by UPS or USPS Priority Mail and usually arrive within 3-5 business days.

You’ll receive tracking information as soon as your order ships. You can also check the status anytime by logging into your account here.

100% 30-Day Satisfaction Guarantee

Alternative Animal, stands behind the quality of our products and maintains a 100% Satisfaction Guarantee on all products sold. In the unlikely event that you are not completely satisfied with your purchase, you may contact us for a refund of the purchase price (shipping, insurance and handling charges are not refundable). You are covered by this unconditional money back guarantee for a full 30 days from the date of purchase. Our 100% Satisfaction Guarantee makes it easy, convenient, and safe for you to shop with us. We guarantee the finest quality and security available online today.

Return Policy

* All shipping charges for returns need to be paid by the consumer.

* Items must be returned within 30 days of purchase.

* Refund for the product only, NOT shipping charges.

Alternative Animal natural pet products. Care for your pets naturally with natural dog products, natural cat products, and natural horse products.

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