COVID-19 Shipping Update: Due to the impact of COVID-19 on our facility and shipping carriers, it may take longer than usual for your order to arrive. 

Shipping

Shipping Timelines
Orders are processed and shipped Monday – Friday with the exception of national holidays. Delivery speed depends upon the shipping carrier and service elected during checkout. A summary of the estimated shipping times is listed below. To estimate the arrival date of an order, please allow 3-5 business days for order fulfillment prior to shipping.

USA Estimated Shipping Timelines
(please include an additional 3-5 business days for order fulfillment)


USPS Priority Mail: 2-5 business days from day of shipment

USPS First Class: 2-7 business days from day of shipment

UPS Ground: 2-5 business days from day of shipment

UPS Shipping in USA
We offer Free USPS Shipping or for those customers who prefer to choose a specific shipping method, we offer UPS Ground for $15.00. (UPS not available for HWF-Heartworm Free)

You’ll receive tracking information as soon as your order ships. You can also check the status anytime by logging into your account here.

 

100% 30-Day Satisfaction Guarantee

Alternative Animal, stands behind the quality of our products and maintains a 100% Satisfaction Guarantee on all products sold. In the unlikely event that you are not completely satisfied with your purchase, you may contact us for a refund of the purchase price -$15.00 for shipping (shipping, insurance and handling charges are not refundable). You are covered by this unconditional money back guarantee for a full 30 days from the date of purchase. Our 100% Satisfaction Guarantee makes it easy, convenient, and safe for you to shop with us. We guarantee the finest quality and security available online today.

Items returned in new, unused condition within 30 business days of purchase are eligible for a refund less $15.00 shipping and handling.
Refund will be sent when product is received and the condition is verified adequate for restock. The customer is responsible for return shipping.

Return Policy

* All shipping charges for returns need to be paid by the consumer.

 

* Items must be returned within 30 days of purchase.

 

* Refund for the product only, NOT shipping charges.

Alternative Animal natural pet products. Care for your pets naturally with natural dog products, natural cat products, and natural horse products.

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